Responsible Gambling

Gambling should be entertainment, not a financial strategy or emotional escape. Mad Casino is committed to providing tools and resources that help you maintain control over your gambling activity.

This page outlines the features available to manage your play, recognize warning signs of problem gambling, and access professional support when needed.

Tools to Control Your Gambling

All responsible gambling tools are accessible through your account settings. Implementation is immediate - no waiting periods or support tickets required.

Deposit Limits

Set daily, weekly, or monthly caps on how much you can deposit. Once you reach the limit, further deposits are blocked until the period resets.

Limit increases have a 24-hour cooling-off period before taking effect. This prevents impulsive decisions during active play. Limit decreases are instant.

Loss Limits

Define maximum losses over specific timeframes. The system tracks your net position (deposits minus withdrawals) and prevents further play once you hit the threshold.

Loss limits reset according to your chosen period - daily limits reset at midnight, weekly on Mondays, monthly on the first of each month.

Session Time Limits

Cap how long you can play in a single session. After reaching the time limit, you're automatically logged out and cannot log back in for a set cooling-off period (typically 1 hour).

Reality Check Reminders

Pop-up notifications appear at intervals you choose (30, 60, or 90 minutes) showing:

Time elapsed in current session
Net win/loss for the session
Total deposits and withdrawals for the day

These interruptions force a moment of reflection. Many players find them annoying - that's intentional. The pause gives you opportunity to assess whether you're still playing for fun or chasing losses.

Self-Exclusion

Temporarily or permanently close your account. Available periods:

24 hours
7 days
30 days
6 months
Permanent (irreversible)

During self-exclusion, you cannot access your account, deposit funds, or reverse the decision until the period expires. All marketing communications stop immediately.

Permanent self-exclusion is final. Your account cannot be reopened. Any balance is withdrawn via standard procedures before closure.

Recognizing Problem Gambling

Problem gambling develops gradually. Early recognition is crucial for preventing serious harm.

Common Warning Signs

Spending more money or time gambling than you can afford
Chasing losses by gambling more to recover what you lost
Borrowing money or selling possessions to fund gambling
Neglecting work, family, or other responsibilities due to gambling
Lying to others about how much you gamble
Feeling anxious, depressed, or irritable when not gambling
Gambling to escape problems or negative emotions
Failed attempts to cut back or stop gambling
Relationship conflicts caused by gambling
Using gambling winnings to immediately gamble more instead of withdrawing

Self-Assessment Questions

Answer honestly:

Have you missed work or important events because of gambling?
Do you gamble until all your money is gone?
Have you borrowed money specifically to gamble?
Has gambling caused problems in your relationships?
Do you feel guilt or shame about your gambling?
Have you tried to stop gambling but couldn't?

If you answered "yes" to two or more questions, consider using self-exclusion tools and contacting professional support services.

Where to Get Help

Professional support is available, confidential, and often free. You don't have to face this alone.

UK Resources

GAMSTOP
National self-exclusion scheme covering all UK-licensed gambling sites.
Website: www.gamstop.co.uk

GamCare
Free counseling and support for problem gamblers and affected families.
Helpline: 0808 8020 133 (24/7)
Website: www.gamcare.org.uk

BeGambleAware
Information, advice, and support services.
Website: www.begambleaware.org

Gamblers Anonymous UK
Peer support meetings nationwide.
Website: www.gamblersanonymous.org.uk

French Resources

Joueurs Info Service
Confidential helpline and online chat for gambling problems.
Helpline: 09 74 75 13 13
Website: www.joueurs-info-service.fr

ANJ (Autorité Nationale des Jeux)
French gambling regulatory authority with responsible gaming resources.
Website: www.anj.fr

International Resources

Gambling Therapy
Global online support and counseling in multiple languages.
Website: www.gamblingtherapy.org

GamTalk
Community forum for people affected by gambling problems.
Website: www.gamtalk.org

Preventing Underage Gambling

Gambling is strictly prohibited for anyone under 18 years old (or the legal age in your jurisdiction).

Mad Casino implements multiple safeguards:

Age verification during registration
Document checks before first withdrawal
Automated systems flagging suspicious accounts
Immediate account closure if underage access is detected

Advice for Parents

Protect minors from accessing gambling sites:

Use parental control software to block gambling websites
Monitor device usage and browser history
Secure payment cards and prevent unauthorized use
Educate children about gambling risks
Keep login credentials private

If you discover a minor has accessed Mad Casino, contact us immediately at [email protected]. We take underage gambling extremely seriously and will investigate and close the account promptly.

Tips for Safer Gambling

Maintaining healthy gambling habits requires conscious effort and self-awareness.

Before You Play

Set a budget you can afford to lose and stick to it
Decide on a time limit before you start
Never gamble with borrowed money
Don't gamble when upset, depressed, or under the influence

During Play

Take regular breaks - step away from the screen
Don't chase losses by increasing bets or playing longer
Treat gambling as entertainment expense, not income source
Withdraw winnings rather than immediately reinvesting them

After Playing

Review your session honestly - did you stick to your limits?
If you exceeded limits, consider tightening restrictions
Balance gambling with other activities and hobbies
Talk to someone if you're concerned about your gambling

Support for Families

Problem gambling affects more than just the gambler. Family members, partners, and friends often experience financial stress, emotional strain, and relationship damage.

Resources for affected loved ones:

GamAnon - Support groups for family and friends of problem gamblers
GamCare - Offers counseling for families affected by gambling
Gambling Therapy - Online forums for family members

If someone you care about has a gambling problem, encourage them to seek help while taking care of your own wellbeing. You cannot force someone to change, but you can set boundaries and access support for yourself.

Our Commitment to Responsible Gambling

Mad Casino's approach to responsible gambling goes beyond compliance requirements.

We actively:

Train support staff to recognize problem gambling indicators
Monitor player behavior for concerning patterns
Proactively reach out to players showing warning signs
Provide prominent access to self-exclusion tools
Partner with responsible gambling organizations
Prohibit marketing to vulnerable individuals
Process self-exclusion requests immediately without attempts to retain the customer

Revenue from problem gambling is not revenue we want. Sustainable business requires customers who gamble responsibly within their means.

Contact Us for Support

If you're struggling with gambling or need to discuss responsible gaming tools, our support team is available 24/7.

Live Chat: Available through the platform
Email: [email protected]
Responsible Gaming: [email protected]

There's no judgment. We're here to help you access the tools and resources you need.