Privacy Policy
Last Updated: November 2024
Mad Casino ("we," "us," "our") operates madcasino-login.com and takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
By creating an account or using our platform, you agree to the practices described in this policy. If you don't agree, please don't use our services.
Information We Collect
Information You Provide Directly
When you register, we collect:
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and country of residence
- Username and password (password is encrypted)
- Payment information (card details, e-wallet accounts, crypto addresses)
- Identity verification documents (passport, driver's license, utility bills)
Information Collected Automatically
When you use our platform, we automatically collect:
- IP address and geographic location
- Device information (type, operating system, browser)
- Gameplay data (games played, bets placed, wins and losses)
- Session duration and frequency of visits
- Cookies and similar tracking technologies
Information from Third Parties
We may receive information from:
- Payment processors verifying transactions
- Identity verification services confirming your documents
- Fraud prevention services checking for suspicious activity
- Marketing partners (only if you've consented to receive promotional communications)
How We Use Your Information
We use collected data for the following purposes:
Account Management
- Creating and maintaining your account
- Verifying your identity (KYC compliance)
- Processing deposits and withdrawals
- Providing customer support
Service Delivery
- Allowing you to play games and place bets
- Tracking your gameplay for bonus eligibility
- Calculating winnings and losses
- Awarding bonuses and promotional offers
Legal & Security
- Preventing fraud, money laundering, and underage gambling
- Detecting and preventing duplicate accounts
- Complying with regulatory requirements
- Resolving disputes and enforcing our terms
Marketing (With Your Consent)
- Sending promotional emails about bonuses and new games
- Customizing offers based on your gameplay preferences
- Running competitions and tournaments
You can opt out of marketing communications at any time through account settings or by clicking "unsubscribe" in any promotional email.
Who We Share Your Information With
We don't sell your personal data to third parties. We only share information when necessary for business operations or legal compliance.
Service Providers
We work with trusted third-party companies that help us operate the platform:
- Payment processors - to handle deposits and withdrawals
- Game providers - to deliver casino games and track gameplay
- Identity verification services - to confirm your documents
- Cloud hosting providers - to store data securely
- Customer support tools - to manage tickets and live chat
These providers are contractually obligated to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law or to:
- Comply with court orders, subpoenas, or regulatory requests
- Investigate potential fraud or illegal activity
- Protect our rights, property, or safety
- Enforce our terms and conditions
Business Transfers
If Mad Casino is acquired, merged, or sold, your data may be transferred to the new owner. You'll be notified of any such change, and the new entity will be bound by this Privacy Policy.
How We Protect Your Data
Security is a top priority. We implement multiple layers of protection:
- Encryption - All data transmission uses 256-bit SSL encryption
- Secure storage - Personal data is encrypted at rest on secure servers
- Access controls - Only authorized personnel can access sensitive information
- Regular audits - We conduct security assessments and vulnerability testing
- Fraud detection - Automated systems monitor for suspicious activity
While we take extensive precautions, no system is 100% secure. You're responsible for keeping your login credentials confidential and notifying us immediately if you suspect unauthorized account access.
How Long We Keep Your Data
We retain your personal information for as long as your account is active, plus additional time required for legal and regulatory compliance.
- Account data - Kept while your account is active and for 7 years after closure (anti-money laundering requirement)
- Transaction records - Stored for 7 years for tax and regulatory purposes
- Communication logs - Retained for 3 years for dispute resolution
- Marketing data - Deleted immediately upon opt-out, unless required for ongoing legal obligations
After retention periods expire, we securely delete or anonymize your data so it can no longer identify you.
Your Privacy Rights
Depending on your location, you have various rights regarding your personal data.
Rights Under GDPR (EU/UK)
- Access - Request a copy of all data we hold about you
- Correction - Update inaccurate or incomplete information
- Deletion - Request deletion of your data (subject to legal retention requirements)
- Restriction - Limit how we process your data in certain circumstances
- Portability - Receive your data in a machine-readable format
- Objection - Object to processing based on legitimate interests or for marketing purposes
- Withdraw consent - Revoke consent for data processing at any time
How to Exercise Your Rights
Contact our Data Protection Officer at [email protected] with your request. We'll respond within 30 days. Some requests may require identity verification to prevent unauthorized access.
If you're unsatisfied with our response, you can lodge a complaint with your local data protection authority.
International Data Transfers
Mad Casino operates internationally, and your data may be transferred to and processed in countries outside your residence.
We ensure appropriate safeguards are in place when transferring data internationally:
- Standard contractual clauses approved by the European Commission
- Adequate data protection certifications for service providers
- Compliance with applicable cross-border data transfer regulations
Children's Privacy
Our services are strictly for individuals 18 years or older (or the legal gambling age in your jurisdiction). We do not knowingly collect information from minors.
If we discover that we've collected data from someone underage, we'll delete it immediately and close the account. If you believe a minor has accessed our platform, contact us immediately at [email protected].
Third-Party Links
Our platform may contain links to external websites (payment processors, game providers, responsible gambling organizations). We're not responsible for the privacy practices of these sites. Review their policies before providing any information.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices, technology, or legal requirements.
Significant changes will be communicated via:
- Email notification to registered users
- Prominent notice on the website
- Pop-up notification upon login
Continued use of our services after policy updates constitutes acceptance of the new terms.
Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal data:
Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 through the platform
We aim to respond to all privacy inquiries within 48 hours.
