Contact Us

Need help, have questions, or want to provide feedback? Our support team is available 24/7 through multiple channels.

Choose the contact method that works best for your situation. Response times vary by channel - live chat is fastest for urgent issues.

Live Chat Support

Availability: 24 hours a day, 7 days a week
Average Response Time: Under 2 minutes
Best For: Urgent issues, account problems, payment questions

Access live chat by clicking the support icon in the bottom-right corner of any page while logged in. Our agents can assist with account verification, bonus queries, technical issues, and general questions.

Live chat requires an active account. If you're experiencing login issues or haven't registered yet, use email support instead.

Email Support

General Inquiries: [email protected]
Response Time: Within 12-24 hours
Best For: Non-urgent questions, detailed explanations, document submission

When emailing, please include:

Your registered username or email address
Detailed description of your issue or question
Any relevant screenshots (for technical problems)
Transaction IDs or reference numbers (for payment issues)

The more information you provide, the faster we can resolve your inquiry.

Specialized Support

VIP & High Roller Support

Email: [email protected]
Eligibility: Platinum and Diamond tier members

VIP players receive dedicated account managers for personalized service, custom bonuses, and priority withdrawal processing.

Responsible Gaming

Email: [email protected]
Use For: Self-exclusion requests, deposit limits, gambling concerns

This team specializes in responsible gambling tools and can help you set limits or self-exclude immediately. All communications are confidential.

Privacy & Data Protection

Email: [email protected]
Use For: GDPR requests, data access, privacy concerns

Contact our Data Protection Officer for questions about how we handle your personal information, requests to access or delete your data, or privacy-related complaints.

Complaints & Disputes

Email: [email protected]
Use For: Unresolved issues, formal complaints, dispute escalation

If you're unsatisfied with the initial support response or have a formal complaint, this team provides independent review. We aim to acknowledge complaints within 24 hours and provide resolution within 7 business days.

Business & Partnership Inquiries

Affiliate Program: [email protected]
Business Development: [email protected]
Media & Press: [email protected]

For partnership opportunities, media inquiries, or business proposals, use the relevant email above. Please note these addresses are not monitored for customer support issues.

Registered Address

Mad Casino
Curaçao Gaming License
Registration Number: [License Number]
Address: [Registered Business Address]

Please note: This is our registered business address for legal correspondence only. For customer support, use live chat or email - postal mail is not monitored for support requests.

Expected Response Times

Contact Method	Availability	Response Time
Live Chat	24/7	Under 2 minutes
Email Support	24/7 (monitored)	12-24 hours
VIP Support	24/7	Under 1 hour
Complaints Team	Business hours	24 hours acknowledgment
Privacy Requests	Business hours	Within 30 days

Response times may be longer during peak periods (weekends, major sporting events, promotional launches). We always prioritize urgent account security issues and responsible gambling requests.

Before You Contact Us

Many common questions are answered in our help resources. Check these first for faster solutions:

FAQ Section: Available on Homepage, Bonuses, and Register & Login pages
Bonus Terms: Detailed explanation on the Bonuses page
Account Verification: Step-by-step guide on Register & Login page
Responsible Gambling Tools: Full overview on Responsible Gambling page
Privacy Policy: Complete data handling information on Privacy page

If you still need assistance after checking these resources, our support team is ready to help.

Feedback & Suggestions

Email: [email protected]

We value player input. If you have suggestions for new games, feature requests, or general feedback about your experience, send them to the address above. While we can't respond to every message individually, all feedback is reviewed and influences our development priorities.

Emergency Account Issues

If you suspect unauthorized access to your account, fraudulent activity, or need to immediately self-exclude:

Use live chat immediately - fastest response for urgent security issues
Email: [email protected] with "URGENT" in the subject line
Self-exclusion: Can be activated instantly through account settings (no support contact required)

For account security emergencies, live chat is monitored 24/7 with priority handling for fraud alerts.

Language Support

Support is available in multiple languages:

English (Primary)
French
German
Spanish
Portuguese

Specify your preferred language when contacting us. Live chat automatically detects your language preference based on site settings. Email responses will match the language of your inquiry.

Technical Support & Maintenance

While our platform operates 24/7, scheduled maintenance occasionally occurs (typically between 2:00-5:00 AM GMT on weekdays).

During maintenance windows:

The site may be temporarily unavailable
Live chat remains accessible through mobile app (if available)
Email support continues uninterrupted
All scheduled maintenance is announced via email and site banner 48 hours in advance

Emergency maintenance is rare but may occur without notice to address critical security issues.

What to Expect When You Contact Us

Our support team will:

Greet you professionally and ask for relevant account details
Request verification information for security purposes
Provide clear explanations and step-by-step guidance
Follow up if additional information is needed
Confirm resolution before closing your inquiry

We will never:

Ask for your password
Request full card numbers or CVV codes
Contact you through unofficial channels (personal social media, phone calls claiming to be Mad Casino)
Pressure you to deposit or continue playing

If you receive suspicious communication claiming to be from Mad Casino, report it immediately to [email protected].